When purchasing any IT system and equipment from Anana, it comes with a reliable after-sales service, just because we understand your frustration when system fails to function and you deserve quick solution.
Here at AnAnA Service Center, the central point of after-sales service, system maintenance and customized service support with hardware diagnosis, warranty escalation, IT equipment repair and restoration are delivered by well-trained engineer, providing the right - and peace of mind - solution to your IT service needs.
The wide range of services provided by Anana Service Center includes:
1) Standard Service for new IT system purchase
2) Hardware Warranty Escalation based warranty policies (click here for warranty policies)
3) General repair and troubleshoot of your IT system
4) Basic Hardware Support: on-phone and on-site service
5) Contracted Preventive Maintenance Service
6) Service Level Agreement on service: Next Business Day (NBD), 24/7 and other customized service response aligned with customer’s requirements
Let us know your IT service requirements, our skilled and resourceful engineers will come back to you.
Install it. Let our experts assist you in-home, over the phone or no hte Web.
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Protect it. Your computer is a big investment. We can help you protect it. |
Maintain it. Even DELL products occasionally need TLC. Get help when you need it most. |
Take care it Your computer is a big Investment. We can help you take care it |
ANANA COMPUTER CO., LTD
LIMITED WARRANTY POLICY
(Effective 29th Jan, 2014 until further notice)
Product |
Warranty Period |
No Warranty |
|
Part |
Service |
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Dell Desktop System and its built-in components |
3 years |
5 years |
Data/Software/Adapter/Cable |
Dell Monitor |
3 years |
5 years |
|
Dell Keyboard, Mouse |
1 year |
1 year |
|
Dell Server System |
3 years |
3 Years |
|
Hard Disk SAS built-in Dell Server System |
3 years |
3 years |
|
Hard Disk SATA built-in Dell Server System |
1 year |
1 year |
|
Dell Storage System and its built-in components |
3 years |
3 years |
|
Dell Switch - PowerConnect Entry Series |
3 years |
3 years |
|
Dell Switch - PowerConnect Enterprise Series |
Life Time |
||
Dell Laptop Vostro / Latitude |
1 year |
5 years |
|
Battery bundled in Dell Laptop |
1year |
1 year |
|
Laptop Sony, Mac, other brands |
1 year |
1 year |
|
Battery bundled in Laptop |
6 months |
6 months |
|
Emerson UPS + bundled internal battery 600VA - 6000VA |
2 years |
2 years |
|
Emerson External Battery bundled in Cabinet |
1 year |
1 year |
|
UPS Dell bundled Internal Battery |
1 year |
1 year |
|
UPS PowerTree |
1 year |
1 year |
|
PowerTree Battery bundled in UPS |
6 months |
6 months |
|
Printers |
1year |
1 year |
Fusing Film, Drum, Ink/Toner Cartridge, Print Head, Adapter, Cable |
Scanners |
1 year |
1 year |
Cable , adaptor |
Dell LCD Projector |
2 years |
2 years |
|
Dell Projector Lamp |
730hrs/5months- whichever comes first |
||
Sony LCD Projector |
1 year |
1 year |
|
Sony Projector Lamp |
730hrs |
||
MikroTikRouterBoard/ UniFi AP/ Other Switch/Router/AP |
1 year |
1 year |
Adapter/Cables/Antennas |
USB NETWORK |
6 months |
6 months |
|
Laptop Battery and Keyboard (separate order) |
3 months |
3 months |
|
RAM/ Hard Disk/ Flash Drive/ |
1 year |
1 year |
|
Transcend MP3/MP4 |
1 year |
1 year |
|
NETWORK CARD |
1 year |
1 year |
|
External DVD-ROM/DVD/RW |
1 year |
1 year |
|
Logitech Product |
1 year |
1 year |
|
For Desktop, Laptop and Server:First 6 months on site service in Phnom Penh central area (border ChroyChangva,ChbaAmpov&PorChenTong) |
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After the first 6 months on-site service: Customer must bring the devices/products to ANANA Service Center for warranty service; unless otherwise written agreement separately. |
Limited Warranty Statement: